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REALME GUARANTEE, WHAT INCIDENTS DOES IT COVER AND WHAT EXCLUSIONS DOES IT HAVE? The realme guarantee in Spain , as dictated by the General Law for the Defense of Consumers and Users, has a legal length of two years, 24 months, covering all emblem devices offered in our u . S . A .: cell telephones, accessories, merchandise of IoT, and so on. During the assurance duration, realme presents a unfastened restore or replacement service for the ones gadgets that present any prevalence of their regular use, considering the coverages that we develop under.

Periods and terms

The following table specifies the guarantee terms presented by way of realme in keeping with the special products:

REALME 24 MONTH WARRANTY

Device Accessories

Smartphone •cable USB

•electricity adapter

•internal battery

Wired headset –

Wireless earphone –

Smart Band –

really watch –

Power Bank –

realme offers a three-12 months extended guarantee for the r ealme 7 and realme 7 Pro phone that covers any production defects free of rate.

Regarding the DOA periods, you must seek advice from the conditions of sale of the product in query for the time to be had for repayment and replacement in case of producing defects. We remind you that DOA (Dead On Arrival) refers to instances wherein a product arrives defectively from the instant it's miles opened, concerning an automatic withdrawal so long as the harm has now not been resulting from transport.

What situations does the realme assure have?

The following situations of the realme assure are completely applicable to merchandise bought in Spain.

The warranty length begins from the date of purchase. To make use of this it's far essential to provide, collectively with the evidence of purchase or invoice, the authentic packaging.

Repair services may be on condition that free of fee (together with shipping and managing costs) for the consumer via lawful provider facilities inclusive of ANOVO care facilities , realme authorized technical service . Once a tool beneath warranty has been repaired at this sort of facilities, the consumer could have the last warranty period in step with the product activation date.

In the case of alternative, the guarantee period is the only similar to the prison duration remaining from the date of the unique bill or receipt.

The realme guarantee covers hardware additives as provided in original situation and product defects brought on during manufacture or by using materials used.

Exceptions to the realme guarantee

realme has the following restrictions on its assurance coverage. The following are exempt:

1.Devices which have been damaged via liquids or display moisture or corrosion . We advocate which you evaluate our article on IP68 and a way to defend your gadgets from humidity .

2.Those that present a fault derived from flawed use or upkeep . To understand what is considered a misuse with the aid of the producer, we endorse that you evaluate the respectable commands file to your product. It will detail movements that are taken into consideration dangerous to the gadget inclusive of: using it at intense temperatures, the use of accessories now not furnished by using realme, etc.

Three.Products with outside floor damage along with cracks or scratches. Natural put on and tear or hurt as a result of unsuitable use or outside situations inclusive of floods, fireplace or earthquakes is also now not covered

four.Equipment that has been repaired or disassembled by way of a person or employer outside of realme or its authorized facilities.

Five.Plans which have the continued number or IMEI erased, broken, altered or illegible.

6.Those cases wherein the guarantee label is lacking or has been tampered with or modified.

7.The teams Rooted via the user and can't be restored by using updating the software program.

8.Products that have no longer been bought from www.Realme.Com or from a certified realme companion.

Frequently requested questions about the realme guarantee

These are a number of the finest frequent inquiries that customers ship us. We invite you to ship your question thru the feedback and we are able to try to add it to the listing as quickly as viable.

How to prepare the realme product for repair?

Before leaving your gadget in a realme authorized technical service consisting of ANOVO take care of restore:

• make a backup (we're going to give an explanation for it underneath),

•close your cloud session and do away with lock display passwords,

•discover the evidence of purchase or invoice and take it with you,

•Bring both your device and the add-ons you want help with.

Do I need to create a backup replica of my realme cellphone before taking it for provider?

From realme it is recommended to create a backup earlier than sending your device for restore because of viable software program updates that may be made. To do this, you only need to get admission to out of your mobile realme to Settings> Additional Settings> Backup and repair> Make a new backup.

You can also use the Clone Phone feature to switch the records to any other phone. You can get entry to it via the Tools> Clone Phone menu. Select "This is the brand new-fangled smartphone" on the device you are transferring to and "This is the old smartphone" on the device you want to duplicate. Scan the QR code on the new phone to begin the copy. Make sure each computer systems are near and linked in the course of the system.

If you have got any questions, also seek advice from this article approximately making a backup .

How to clean the smartphone in order now not to harm it?

Phones have a tendency to get dirty in their every day use. The speaker, the USB cable slot or the headphone jack can save dirt and might purpose damage to the firmware or acquire micro organism which might be dangerous to health (if you need to understand a way to disinfect your cell, click right here ).

To clean your smartphone, gently dampen a lint-unfastened fabric with distilled water. With a dry and smooth toothbrush you can clean the grooves. If you spot which you can't clean the tool, touch a technical carrier.

Eye! Never use a warm air dryer to remove dirt as it is able to overheat the tool. Also, do not try to dispose of the case as you may harm it. @ technologyiesintelligence